Privacy Policy

1. Who We Are

REALIVO GROUP LTD ("Realivo", "we", "us") is a UK-registered hotel and real estate platform. We operate the website https://realivo.com. We are the data controller for personal data collected through this website and our services.

2. What Data We Collect

2.1 Information you provide directly

• Name and contact details (email, phone number)
• Investment criteria, budget range and asset preferences
• Company name and professional role (if provided)
• NDA-related identification and verification documents (upon request)
• KYC/AML documents where required by the transaction process
• Correspondence and enquiry content

2.2 Information collected automatically

• IP address, browser type, device type
• Pages visited, time on site, referral source
• Cookie identifiers (see our Cookie Policy)

3. How We Use Your Data

• To respond to your enquiry and qualify your request
• To match your profile with relevant hotel or real estate opportunities
• To send hotel teasers, opportunity summaries or investment updates (with your consent)
• To proceed with NDA, buyer registration or seller approval steps
• To comply with our legal obligations, including KYC/AML requirements
• To maintain records of consent and communication
• To improve our website and services through analytics

4. Legal Basis for Processing

• Contract performance — processing necessary to carry out services you requested
• Legitimate interests — responding to enquiries, matching investors with opportunities, improving our platform
• Consent — marketing communications, non-essential cookies (you may withdraw at any time)
• Legal obligation — KYC/AML compliance, regulatory requirements

5. Who We Share Your Data With

We share personal data only where necessary:

• Hotel owners and sellers — your buyer profile (name, country, investment criteria) is shared only after NDA execution and with seller approval
• Legal advisors and notaries — only in the context of an active transaction
• CRM and email platforms — for managing enquiries and communications (data processing agreements in place)
• Hosting provider — site infrastructure, subject to UK/EU adequacy standards
• Analytics providers — only with your cookie consent

We do not sell your personal data. We do not share data with third-party marketers without your explicit consent.

6. International Transfers

Some of our service providers may be located outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place (Standard Contractual Clauses or adequacy decisions) in accordance with UK GDPR.

7. Retention Periods

• Enquiry data: 3 years from last contact, or longer if an active transaction relationship exists
• KYC/AML documents: 5 years from the end of the business relationship (legal obligation)
• Marketing consent records: until consent is withdrawn, plus 1 year
• Analytics data: as per the provider's retention policy (typically 13–26 months)

8. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of your personal data
• Rectification — correct inaccurate data
• Erasure — request deletion ("right to be forgotten") where no legal obligation to retain applies
• Restriction — limit how we process your data
• Portability — receive your data in a structured, machine-readable format
• Object — object to processing based on legitimate interests or for direct marketing
• Withdraw consent — at any time, for consent-based processing

To exercise any right, contact: privacy@realivo.com

9. Complaints

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

10. Cookies

We use cookies on this website. Please see our Cookie Policy for full details, including how to manage your preferences.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.

Questions? Contact us at privacy@realivo.com